Twitter, public relations and damage control

We are talking about public relations, celebrities and Twitter mishaps today in Intro to Mass Communication class. Notes and links are below.

Bow Wow, Tweeting while drunk driving:

Im f*ked up!!! Ohhhh damn. Y i drive the lambo. Chris might have to drive after next spot

Record producer and actress Erykah Badu, tweeting while giving birth:

I see the head! It’s covered in hair!

Chrysler’s Twitter Account Accidentally Drops the F-Bomb [UPDATED]

  • Red Cross: Red Cross Does PR Disaster Recovery on Rogue Tweet. Gloria Huang sent out an inappropriate tweet about drinking. She later recovers: “Thanks for covering this Mashable, and for also having a bit of humor about it. :) I’m glad that my faux pas has turned into something that’s given people some laughs, and also done some good.”

    Red Cross's Twitter mishap

  • Kenneth Cole: “Millions are in uproar in #Cairo. Rumor is they heard our new spring collection is now available online at http://bit.ly/KCairo -KC”. His apology: “I apologize to everyone who was offended by my insensitive tweet about the situation in Egypt. I’ve dedicated my life to raising awareness about serious social issues, and in hindsight my attempt at humor regarding a nation liberating themselves against oppression was poorly timed and absolutely inappropriate.”

    Tweet from fashion designer Kenneth Cole

  • Secret Service: “Had to monitor Fox for a story. Can’t. Deal. With. The. Blathering.”

Ad Age: Eek! How to React When You’ve Been Slammed on Twitter
Freddie Laker:

Social media presents tremendous opportunities to connect with potential customers but it also requires a thick skin, some self-restraint and, most importantly, the wisdom to know when and how to communicate.

Think Comcast Sucks? Comcast Cyberteam Is Here to Help

They’ve created a team for searching for references or conversations about their brand and addressing them in a positive way. They’re not slapping customers with law suits, but sending them messages of apology, encouragement, and advice. They’re engaging in forums, comments on blogs, and sending personalized emails or phone calls.
(Now let’s see if any of they’re people find this and leave a comment….)

Reaction:

Hiya!
Thanks for the shout out and positive feedback. It’s always nice to be recognized for our work. If you ever need us, we’re here.
Kind Regards,
Melissa Mendoza
Comcast Customer Connect
PS – Did you really think we wouldn’t find you???? :)

Damage control?
Kim Kardashian Divorce: 10 Signs the Marriage Was One Big Hoax All Along

Photo: Raredelights.com

3 thoughts on “Twitter, public relations and damage control

  1. Pingback: Shaq, infomania, marijuana and more | Writing • Photography • Blogs • Journalism

  2. Pingback: COM 208: Introduction to Mass Communication – Exam notes | Writing • Photography • Blogs • Journalism

  3. Pingback: Social media mishaps | Writing • Photography • Blogs • Journalism

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s